{"id":2246,"date":"2017-05-24T12:37:00","date_gmt":"2017-05-24T12:37:00","guid":{"rendered":"http:\/\/www.solidaritynow.org\/?p=2246"},"modified":"2017-05-24T12:37:00","modified_gmt":"2017-05-24T12:37:00","slug":"it-support-engineer","status":"publish","type":"post","link":"https:\/\/www.solidaritynow.org\/en\/it-support-engineer\/","title":{"rendered":"IT Support Engineer"},"content":{"rendered":"<p><strong>Position: IT Support Engineer<\/strong><\/p>\n<p><strong>Location<\/strong>: Thessaloniki<\/p>\n<p><strong>Starting Date<\/strong>: ASAP<\/p>\n<p><strong>Status:<\/strong>\u00a0 Full Time<\/p>\n<p><strong>Job Description:<\/strong><\/p>\n<ul>\n<li>User support (PCs, printers, scanners, Office 2016, web browsers, Windows 10, Office 365,\u00a0email, Internet access)<\/li>\n<li>Installing\u00a0and configuring Windows 10 systems<\/li>\n<li>Installing\u00a0and configuring\u00a0Office 2016 applications<\/li>\n<li>Take ownership of user\u2019s\u00a0issues reported and follow\u00a0problems through to resolution<\/li>\n<li>Document knowledge in the form of knowledge base tech notes and articles<\/li>\n<li>Installing and configuring computer hardware operating systems and applications<\/li>\n<li>Monitoring and maintaining computer systems and networks<\/li>\n<li>Setting up new users&#8217; accounts and profiles and dealing with password issues<\/li>\n<li>Supporting the roll-out of new applications<\/li>\n<li>Troubleshooting system and network problems, diagnosing and solving hardware or software faults<\/li>\n<li>Research, diagnose, troubleshoot and identify solutions to resolve user\u00a0issue<\/li>\n<\/ul>\n<p><strong>Job Requirements \/\u00a0Skills Required:<\/strong><\/p>\n<ul>\n<li>A solid understanding of how software and operating systems work<\/li>\n<li>A solid understanding of how computer\u00a0networks work<\/li>\n<li>Excellent listening and questioning skills, combined with the ability to interact with users\u00a0to establish what the problem is and explain the solution<\/li>\n<li>Ability to work well within a team<\/li>\n<li>Good problem solving skills<\/li>\n<li>Ability to prioritize the\u00a0workload<\/li>\n<li>Excellent attention to detail<\/li>\n<li>Good\u00a0user-facing skills<\/li>\n<li>Good\u00a0written and verbal communication skills, both in\u00a0Greek and English languages<\/li>\n<li>Good\u00a0knowledge of Windows 10\u00a0and general computer\u00a0support issues<\/li>\n<li>Basic knowledge \u00a0TCP\/IP and other networking concepts (DNS, DHCP, NAT, firewalling,\u00a0routing, switching)<\/li>\n<li>Basic\u00a0knowledge of the two\u00a0network types (LAN, WAN) and related networking concepts<\/li>\n<li>Able to explain technical problems<\/li>\n<li>A dedication to continually update knowledge<\/li>\n<li>Good at organizing and multitasking<\/li>\n<li>Basic knowledge of Office 2016, Active Directory, Office 365, and\u00a0Windows 10<\/li>\n<\/ul>\n<p>If you are interested in applying, please send your CV and motivation letter to recruitment@solidaritynow.org mentioning in the email subject \u201c<strong>SN IT Support Engineer<\/strong>\u201d.<\/p>\n<p>SN is an equal opportunity employer. Persons with disabilities and from vulnerable and disadvantaged groups are strongly encouraged to apply.<\/p>\n<p><strong>Not later than by of 7 June 2017. Due to the urgency of recruitment, SN reserves the right to complete the process as soon as the suitable candidate has been identified.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Position: IT Support Engineer Location: Thessaloniki Starting Date: ASAP Status:\u00a0 Full Time Job Description: User support (PCs, printers, scanners, Office 2016, web browsers, Windows 10, Office 365,\u00a0email, Internet access) Installing\u00a0and configuring Windows 10 systems Installing\u00a0and configuring\u00a0Office 2016 applications Take ownership of user\u2019s\u00a0issues reported and follow\u00a0problems through to resolution Document knowledge in the form of knowledge [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-2246","post","type-post","status-publish","format-standard","hentry","category-theseis-ergasias"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.solidaritynow.org\/en\/wp-json\/wp\/v2\/posts\/2246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solidaritynow.org\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.solidaritynow.org\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.solidaritynow.org\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solidaritynow.org\/en\/wp-json\/wp\/v2\/comments?post=2246"}],"version-history":[{"count":1,"href":"https:\/\/www.solidaritynow.org\/en\/wp-json\/wp\/v2\/posts\/2246\/revisions"}],"predecessor-version":[{"id":2247,"href":"https:\/\/www.solidaritynow.org\/en\/wp-json\/wp\/v2\/posts\/2246\/revisions\/2247"}],"wp:attachment":[{"href":"https:\/\/www.solidaritynow.org\/en\/wp-json\/wp\/v2\/media?parent=2246"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.solidaritynow.org\/en\/wp-json\/wp\/v2\/categories?post=2246"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.solidaritynow.org\/en\/wp-json\/wp\/v2\/tags?post=2246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}