Position: IT Support Engineer

Location: Thessaloniki

Starting Date: ASAP

Status:  Full Time

Job Description:

• User support (PCs, printers, scanners, Office 2016, web browsers, Windows 10, Office 365, email, Internet access)
• Installing and configuring Windows 10 systems
• Installing and configuring Office 2016 applications
• Take ownership of user’s issues reported and follow problems through to resolution
• Document knowledge in the form of knowledge base tech notes and articles
• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Setting up new users’ accounts and profiles and dealing with password issues
• Supporting the roll-out of new applications
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults
• Research, diagnose, troubleshoot and identify solutions to resolve user issue

Job Requirements / Skills Required:

• A solid understanding of how software and operating systems work
• A solid understanding of how computer networks work
• Excellent listening and questioning skills, combined with the ability to interact with users to establish what the problem is and explain the solution
• Ability to work well within a team
• Good problem solving skills
• Ability to prioritize the workload
• Excellent attention to detail
• Good user-facing skills
• Good written and verbal communication skills, both in Greek and English languages
• Good knowledge of Windows 10 and general computer support issues
• Basic knowledge  TCP/IP and other networking concepts (DNS, DHCP, NAT, firewalling, routing, switching)
• Basic knowledge of the two network types (LAN, WAN) and related networking concepts
• Able to explain technical problems
• A dedication to continually update knowledge
• Good at organizing and multitasking
• Basic knowledge of Office 2016, Active Directory, Office 365, and Windows 10

If you are interested in applying, please send your CV and motivation letter to recruitment@solidaritynow.org mentioning in the email subject “SN IT Support Engineer”.

SN is an equal opportunity employer. Persons with disabilities and from vulnerable and disadvantaged groups are strongly encouraged to apply.

Not later than by of 7 June 2017. Due to the urgency of recruitment, SN reserves the right to complete the process as soon as the suitable candidate has been identified.