Υποβολή μέχρι: 12/05/2017
Τοποθεσία: Αθήνα

Location: Athens

Starting Date: ASAP

Status:  Full Time

Solidaritynow (SN) aims at establishing a multidisciplinary team to staff its Protection Unit, tasked to support the implementation of its projects by ensuring access to protection services to refugees, asylum seekers and other vulnerable populations of concern. For this purpose, SN seeks to hire an appropriately qualified Protection Service Coordinator. The Protection Service Coordinator has a primary responsibility for the technical planning and implementation of the organization’s protection policies, in close collaboration with field staff and senior management. The post holder will be called upon as and when necessary to support the accommodation team in cases protection issues arise.

Main Duties & Responsibilities

  • Ensures protection of refugees, asylum seekers and other vulnerable populations of concern benefiting from SN’s accommodation project, in accordance with international humanitarian standards and legally binding obligations.
  • Coordinates and organizes the day-to-day operations of the team unit
  • Plans and supervises the development, implementation and monitoring of standard operating procedures in relation to protection mechanisms and activities
  • Provides support and technical assistance to field staff
  • Provides advice and guidance and ensures proper documentation and follow up
  • Coordinates case planning and implementation, reviews information and protection plans developed by field staff, identifies and pursues proper referrals
  • Conducts (or advises on) best interest/risks/needs assessments
  • Facilitates communication and cooperation with social services and authorities and prepares relevant documentation
  • Develops and maintains effective working relationships with donors, (I)NGOs and other key stakeholders to ensure coordination, collaboration and dissemination of information for protection-related issues.

Job Requirements:


  • Bachelor degree, preferably in Social Work. Other qualifications (e.g. Degree in Psychology, Social Sciences) will also be considered if work experience requirements are met.
  • Advanced degree or specialized qualification in a protection-related discipline will be considered an asset.

Degrees awarded by foreign institutions must be recognized by DOATAP. License to practice social work or psychology in Greece is essential.

Work Experience:

  • Minimum of five years’ solid experience in social work and case management
  • Strong protection background (e.g. child protection, domestic violence, other forms of GBV), as well as demonstrated ability to identify and refer vulnerable cases.
  • Knowledge of Greek context in relation to social services provision, including national referral mechanisms and procedures is a must.
  • Experience and good understanding of refugee context is considered a strong asset.
  • Experience in setting up standard operating procedures and ensuring implementation.
  • Experience in conducting best interest/risk/needs assessments
  • Experience in case planning and following up
  • Experience in providing guidance to junior staff and capacity building
  • Experience in communicating and providing documentation to competent authorities (e.g. social services providers, public prosecutors)
  • Demonstrated ability to maintain confidentiality
  • Previous team management experience is strongly preferred.
  • Experience in regular report writing.
  • Experience in supporting senior staff in decision making processes by providing concise information in a credible and timely manner.

Demonstrated Skills and Competencies:

  • Commitment to human rights, including gender equality.
  • Strong organizational skills and keen eye for detail
  • Problem solving-oriented attitude.
  • Excellent communication skills, including ability to gain trust and build relationships
  • Fluent in English.
  • Proficient computer user, including spreadsheets and databases. Experience in CRM will be considered an asset
  • Strong interpersonal skills and ability to work as part of a team, as well as independently.
  • Flexible and able to work in a dynamic, diverse and challenging environment.
  • Capacity building and team building/motivational skills.
  • Strong cross-cultural communication and resilience skills

If you are interested in applying, please send your CV and motivation letter to mentioning in the email subject “Protection Service Coordinator”.

SN is an equal opportunity employer. Persons with disabilities and from vulnerable and disadvantaged groups are strongly encouraged to apply.

Not later than by Friday 12th of May 2017. Due to the urgency of recruitment, SN reserves the right to complete the process as soon as the suitable candidate has been identified.

Remarks: Before submitting your CV, please read carefully the employees’ privacy notice on the processing of personal data pursuant to Regulation (EU) 2016/679 and the respective Greek legislation.

For roles that will have regular contact with vulnerable populations SolidarityNow is obliged to seek information about criminal convictions and offences, and selected candidates will be requested to provide a recent copy of criminal record.

Following the preventive measures against COVID-19, holding a vaccination certificate or undergoing Covid-19 antigen tests as per government directions is mandatory.