Social Service Coordinator

Υποβολή μέχρι: 12/6/2020
Τοποθεσία: Athens

Starting Date: ASAP

Status:  Full Time

Child Safeguarding Policy: Level 2 – The job holder will have sporadic contact with children

Reports to

The Social Service Coordinator reports to the Project Coordinator.

Job Overview

The Social Service Coordinator is responsible for supervising the team and provide support and guidance with regards to social work and relevant services provided to SN ESTIA PoCs.


  • Supervise the Social Team in order to ensure the quality of services provided to PoCs
  • Coordinate the Social Team and performs necessary administrative tasks (approval of annual/ sick leaves, conflict management according to SN policy, performance monitoring of team, monitoring team meets deadlines etc.)
  • Provide capacity building to Social Team with regards to psychosocial services provided to PoCs
  • Conduct weekly meetings with the Social Team and individual meetings when/if necessary, in order to discuss cases and issues related to the team.
  • Coordinate the everyday workload of Social Team in collaboration with the Social Service Coordinator Assistant
  • Provide guidance and capacity building to junior staff
  • Collaborate with the Project Coordinator, all the teams within the project and other departments in order to ensure the smooth implementation of the project
  • Assess PoCs with regards to vulnerabilities and needs and propose the most suitable accommodation choice, in close collaboration with the Accommodation Team Coordinator.
  • Communicate with UNHCR in order to report on any protection and security incidents with regards to the PoCs, in close collaboration with the Project Coordinator
  • Participate in meetings and represent the organization
  • Draft reports on monthly basis
  • Communicate and network with all relevant actors in the field
  • Perform any other tasks requested by the donor/ Project Coordinator/ organization

Required qualifications and skills

  • Minimum of five years’ solid experience in social work and case management
  • Strong protection background (e.g. child protection, domestic violence, other forms of GBV), as well as demonstrated ability to identify and refer vulnerable cases.
  • Knowledge of Greek context in relation to social services provision, including national referral mechanisms and procedures is a must.
  • Experience and good understanding of refugee context is considered a strong asset.
  • Experience in setting up standard operating procedures and ensuring implementation.
  • Experience in conducting best interest/risk/needs assessments
  • Experience in case planning and following up
  • Experience in providing guidance to junior staff and capacity building
  • Experience in communicating and providing documentation to competent authorities (e.g. social services providers, public prosecutors)
  • Demonstrated ability to maintain confidentiality
  • Previous team management experience is strongly preferred.
  • Experience in regular report writing.
  • Experience in supporting senior staff in decision making processes by providing concise information in a credible and timely manner.

Demonstrated Skills and Competencies:

  • Commitment to human rights, including gender equality.
  • Strong organizational skills and keen eye for detail
  • Problem solving-oriented attitude.
  • Excellent communication skills, including ability to gain trust and build relationships
  • Fluent in English.
  • Proficient computer user, including spreadsheets and databases. Experience in CRM will be considered an asset
  • Strong interpersonal skills and ability to work as part of a team, as well as independently.
  • Flexible and able to work in a dynamic, diverse and challenging environment.
  • Capacity building and team building/motivational skills.
  • Strong cross-cultural communication and resilience skills

Interested candidates should submit in a single document their Resume/CV with an introductory text in English to: by June 12th, 2020 mentioning in the email subject “Social Service Coordinator”.

SN is an equal opportunity employer. Persons with disabilities and from vulnerable and disadvantaged groups are strongly encouraged to apply.

Recruitment processes reflect SN’s commitment to keeping children safe from harm and abuse. Employment is subject to SN Child protection standards, including background checks and adherence to SN Child Safeguarding Policy.

Due to the urgency of recruitment, SN reserves the right to complete the process as soon as the suitable candidate has been identified. Interested candidates should submit their applications (CV and motivation letter) not later than by June 12th  , 2020.

Only short-listed candidates will be contacted.

Remarks: Before submitting your CV, please read carefully the employees’ privacy notice on the processing of personal data pursuant to Regulation (EU) 2016/679 and the respective Greek legislation.

For roles that will have regular contact with vulnerable populations SolidarityNow is obliged to seek information about criminal convictions and offences, and selected candidates will be requested to provide a recent copy of criminal record.

Following the preventive measures against COVID-19, holding a vaccination certificate or undergoing Covid-19 antigen tests as per government directions is mandatory.