Job Description:

• User support (PCs, printers, scanners, Office 2016, web browsers, Windows 10, Office 365, email, Internet access)
• Installing and configuring Windows 10 systems
• Installing and configuring Office 2016 applications
• Take ownership of user’s issues reported and follow problems through to resolution
• Document knowledge in the form of knowledge base tech notes and articles
• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Setting up new users’ accounts and profiles and dealing with password issues
• Supporting the roll-out of new applications
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults
• Research, diagnose, troubleshoot and identify solutions to resolve user issue

Job Requirements & Competencies:

• Basic knowledge  TCP/IP and other networking concepts (DNS, DHCP, NAT, firewalling, routing, switching)
• Basic knowledge of the two network types (LAN, WAN) and related networking concepts
• Good knowledge of Windows 10 and general computer support issues
• Basic knowledge of Office 2016, Active Directory, Office 365, and Windows 10
• A solid understanding of how software and operating systems work
• A solid understanding of how computer networks work
• Team player
• Good problem solving skills
• English

If you are interested in applying, please send your CV and motivation letter in English to recruitment@solidaritynow.org mentioning in the subject line of the email subject “SN Logistic Officer”.

SN is an equal opportunity employer. Persons with disabilities and from vulnerable and disadvantaged groups are strongly encouraged to apply.