Starting Date: ASAP

Status: Fixed term/Full Time

Child Safeguarding Policy: Level 3 – The job holder will have regular contact with children.

Reports To: Deputy General Manager

Job Overview

The coordinator is responsible for the overall management and coordination of the ASC, which provides integrated support to vulnerable individuals. This role involves overseeing day-to-day operations, ensuring high-quality service delivery, managing a multidisciplinary team, and maintaining strong relationships with stakeholders. The coordinator will focus on fostering a safe, inclusive, and supportive environment, while addressing the diverse needs of the Center’s beneficiaries.

Responsibilities

 Center Management and Operations

• Coordinate and oversee daily operation of the ASC to ensure smooth and effective service delivery.
• Develop and implement operational procedures and guidelines in line with organizational standards and donor requirements.
• Coordinate resource allocation, logistics, and scheduling for all ASC activities.
• Oversee ASC budget and ensure financial resources are used efficiently and transparently.
• Monitor physical space to ensure safety, accessibility, and welcoming for all beneficiaries.
• Act as focal point between SN HQ (for management and support departments) and the ASC.
• Collaborate with SN Communications department to promote the work of the ASC and advocacy staff to bring forward and address field issues identified.
• Collaborate with SN programmes department for the development of new projects and interventions, complementing and strengthening the effectiveness of ASC operations.

Team Leadership and Supervision

• Lead and manage a multidisciplinary team, including social workers, psychologists, lawyers, employment officers, accountant, educators, and cultural mediators.
• Provide regular supervision and capacity building for team members.
• Promote teamwork, inclusivity, and a beneficiary-centered approach within the team.
• Ensure knowledge of, and adherence to, SN policies and procedures.
• Lead field-level HR processes (recruitment, evaluation, and development).

 Reporting, Monitoring and Accountability

• Collaborate with the Monitoring and Evaluation team to track key performance indicators (KPIs) and measure the impact of ASC services.
• Regularly collect and analyze data to ensure evidence-based decision-making.
• Prepare and submit timely reports to donors and organizational leadership, detailing progress, challenges, and successes.
• In collaboration with MEAL staff, address complaints, feedback, or concerns from beneficiaries in a professional and compassionate manner.

 Partnerships and Representation

• Maintain strong relationships with local and national authorities, NGOs, community organizations, and other stakeholders.
• Represents SN and the ASC with project donors, local communities, civil society actors, local and national government, and media in consultation with SN Senior Management.
• Facilitate partnerships to expand the reach and impact of the ASC services.
• Maintains collaborative relationships with authorities, local actors, and stakeholders.
• In collaboration with Community Engagement Officer, liaise with local communities creating / maintaining a vivid network of stakeholders and actors in the city.
• Coordinate with internal and external partners to provide comprehensive and integrated support services.

Qualifications

• University degree (preferably Master’s) from an accredited academic institution, preferably in Social Sciences, management or a related field.
• Minimum five (5) years of experience in managing or coordinating humanitarian or social service projects, ideally in urban settings.
• Proven experience in managing multidisciplinary teams and overseeing service delivery for vulnerable populations.
• Strong knowledge of the challenges faced by vulnerable groups, such as refugees, migrants, and marginalized communities.
• Excellent organizational and problem-solving skills, with the ability to multitask and prioritize effectively.
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse and cross-cultural stakeholders.
• Proficiency in Greek and English (written and spoken). Additional languages are an asset.
• Familiarity with Greek social welfare and legal frameworks is highly desirable.
• Strong sense of initiation, responsibility, ownership, and excellent attention to detail.
• Proficient with MS Outlook, Excel, PowerPoint, and Word business software.

If you are interested in applying, please send your CV and motivation letter to recruitment@solidaritynow.org mentioning in the email subject “ASC Coordinator_ Athens”.

SN is an equal opportunity employer. Persons with disabilities and from vulnerable and disadvantaged groups are strongly encouraged to apply.

Recruitment processes reflect SN’s commitment to keeping children safe from harm and abuse. Employment is subject to SN Child protection standards, including background checks and adherence to SN Child Safeguarding Policy.

Due to the urgency of recruitment, SN reserves the right to complete the process as soon as a suitable candidate has been identified. Interested candidates should submit their applications (CV and motivation letter) no later than December 20^th, 2024.

Only short-listed candidates will be contacted.