Starting Date: ASAP

Status: Full Time

Child Safeguarding Policy: Level 3 – The job holder will have regular contact with children.

Reports to: ASC Coordinator

Responsibilities

• Welcomes beneficiaries in a professional and friendly manner.
• Greet beneficiaries, sharing information about the ASC, the services provided, and the process required to access them.
• Provide information and referrals about complementary services provided outside the ASC.
• Ensure the proper registration of beneficiaries in accordance with ASC operating system (issuing cards, managing database, ensuring GDPR process is adhered to).
• Coordinate scheduling of appointments, ensuring the prioritization of vulnerable cases.
• Responds to incoming calls, shares information, takes messages etc.
• Lead regular mapping of organizations supporting ASC beneficiary groups to assist referral process.
• Directly supervise the Reception Officer and ASC interpreters, including scheduling and performance evaluation.
• In coordination with the ASC team, ensure that beneficiaries feel comfortable and safe to share their concerns freely.
• Respect the SN code of conduct, with an emphasis on confidentiality.
• Support the operationalization of the Complaints Response and Feedback Mechanism in collaboration with SN’s Monitoring and Evaluation Manager.
• Administrative and logistics tasks to support the daily operation of the ASC.
• Support the organisation of events and meetings at the ASC.
• Participate in internal coordination meetings.
• Take care or supplies related to reception.
• Handles all posted announcements as well as online info provision to beneficiaries.
• Monitor lending library system and internet corner.
• Other position-related responsibilities as assigned by supervisor.

Required Qualifications

• University or advanced education degree.
• Experience in a similar role, preferably in NGOs, community centers, or service-oriented environments.
• Fluency in Greek and English (spoken and written); knowledge of additional languages (e.g., Arabic/Farsi/French/Urdu) is a strong asset.

Key Skills

• Excellent communication and interpersonal skills – ability to engage with people from diverse backgrounds, including vulnerable groups.
• Strong crisis management and problem-solving abilities – remaining calm and effective in high-pressure situations.
• Ability to handle tense situations with diplomacy and sensitivity – de-escalation techniques and conflict resolution skills.
• Organizational and multitasking skills – managing a busy front desk, handling multiple inquiries, and coordinating services efficiently.
• Empathy and cultural sensitivity – understanding the challenges faced by refugees, migrants, and other vulnerable groups.
• Teamwork and collaboration – ability to work closely with social workers, interpreters, and other staff.
• Basic IT skills – proficiency in Microsoft Office (Word, Excel, Outlook) and experience using case management systems (preferred).
• Confidentiality and professionalism – ability to handle sensitive information with discretion.

If you are interested in applying, please send your CV and motivation letter to recruitment@solidaritynow.org mentioning in the email subject “ASC Reception Coordinator_ Athens”.

SN is an equal opportunity employer. Persons with disabilities and from vulnerable and disadvantaged groups are strongly encouraged to apply.

Recruitment processes reflect SN’s commitment to keeping children safe from harm and abuse. Employment is subject to SN Child protection standards, including background checks and adherence to SN Child Safeguarding Policy.

Due to the urgency of recruitment, SN reserves the right to complete the process as soon as a suitable candidate has been identified. Interested candidates should submit their applications (CV and motivation letter) no later than March 28^th, 2025.

Only short-listed candidates will be contacted.