Starting Date: ASAP

Status:  Full Time

Reports to: Senior Programmes and Operations Manager

Child Safeguarding Policy: Level 1 – The job holder does not have regular contact with children.

Generic responsibilities:

• User support (PCs, printers, scanners, Office 2016, web browsers, Windows 10, Office 365, email, Internet access)
• Installing and configuring Windows 10 systems
• Installing and configuring Office 365 applications
• Take ownership of user’s issues reported and follow problems through to resolution
• Document knowledge in the form of knowledge based tech notes and articles
• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Setting up new users’ accounts and profiles and dealing with password issues
• Supporting the roll-out of new applications
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults
• Research, diagnose, troubleshoot and identify solutions to resolve user issues
• Maintenance and inventory management of computer assets

 Technical Skills:

• A solid understanding of how software and operating systems work
• A solid understanding of how computer networks work
• Good knowledge of general computer support issues
• Basic knowledge TCP/IP and other networking concepts (DNS, DHCP, NAT, firewalling, routing, switching)
• Basic knowledge of the two network types (LAN, WAN) and related networking concepts

• Basic knowledge of Office 365, Active Directory, and Windows 10 Microsoft Dynamics.

 Soft skills:

• Excellent listening and questioning skills, combined with the ability to interact with users to establish what the problem is and explain the solution
• Ability to work well within a team
• Good problem-solving skills
• Ability to prioritize the workload
• Excellent attention to detail
• Good user-facing skills
• Good written and verbal communication skills, both in Greek and English languages
• Able to explain technical problems
• A dedication to continually update knowledge
• Good at organizing and multitasking

Background: Diploma from a Technical Institution or School – Cisco certification will be a plus.

If you are interested in applying, please send your CV and motivation letter to: recruitment@solidaritynow.org mentioning in the email subject “Support IT Technical Officer_ Athens”.

SN is an equal opportunity employer. Persons with disabilities and from vulnerable and disadvantaged groups are strongly encouraged to apply.

Recruitment processes reflect SN’s commitment to keeping children safe from harm and abuse. Employment is subject to SN Child protection standards, including background checks and adherence to SN Child Safeguarding Policy.

Due to the urgency of recruitment, SN reserves the right to complete the process as soon as the suitable candidate has been identified. Interested candidates should submit their applications (CV and motivation letter) not later than January 13^th 2025.

Only short-listed candidates will receive a written reply.